FAQs

About Iconic Abode

What is Iconic Abode?

Iconic Abode is a UK-focused online retailer offering a thoughtfully selected range of furniture and home furnishings for modern living.

Who operates Iconic Abode?

Iconic Abode is operated by JS Trading Stores Ltd., a company registered in England and Wales under Company Registration Number 15906466.

Where is Iconic Abode based?

Our business address is:

C/O 25 High Street South, Olney, Buckinghamshire, England, MK46 4AA, UK

We currently serve customers within the United Kingdom.

Orders & Delivery

Where do you ship?

We currently ship orders within the United Kingdom (UK).

How long does delivery take?

Our standard shipping timeframe is approximately 3–5 business days, Monday to Friday.

This includes 1–2 business days for handling and 2–3 business days for transit after dispatch.

What is your order cut-off time?

Our daily order cut-off time is 03:00 PM (GMT+00:00) (London).

Orders placed after the cut-off time will be processed on the next applicable business day.

How much does shipping cost?

Orders of £500 or more qualify for free standard shipping within the UK.

For orders below £500, a £20 flat shipping charge applies.

The applicable shipping cost is shown during checkout before you complete your purchase.

Which shipping carrier do you use?

We use an appropriate UK shipping carrier for order delivery. The carrier may vary depending on the order and delivery requirements.

Where tracking is available, tracking information will be provided after dispatch.

Returns & Exchanges

Do you accept returns?

Yes. We accept returns for both defective and non-defective products.

Eligible products must be new and unused, and the return must be requested within 30 days of receiving the order.

How long do I have to return an item?

You have 30 days from the date you receive your order to request an eligible return.

Can I return a product that is not defective?

Yes. We accept returns for eligible non-defective products, provided the product is new and unused and the return is requested within the 30-day return period.

Do you accept exchanges?

Yes. We accept exchanges for eligible products.

Please contact us within the applicable 30-day return period for instructions.

How are returns sent?

Returns are handled by mail.

Once your return is approved, you will receive the appropriate instructions and can download and print the return label.

Is the return label free?

Yes. The return label is provided free of charge for eligible returns.

Do you charge a restocking fee?

No. We do not charge a restocking fee for eligible returns.

How long does a refund take?

Once an eligible returned product has been received and processed, the refund will be processed within 7 days.

The time for the funds to appear in your account may depend on your payment provider or financial institution.

Order Cancellation

Can I cancel my order?

Yes. Orders can be cancelled within 1 hour of placing the order.

If you need to cancel an order, please contact us as soon as possible within this timeframe.

What happens if I request cancellation after 1 hour?

After the 1-hour cancellation period, cancellation may no longer be available because the order may have entered processing or fulfilment.

Product Information

Where can I find product information?

Product details, descriptions, specifications, pricing, and other relevant information are provided on the individual product pages.

We recommend reviewing the product information carefully before placing an order.

Can product appearance vary from the images shown online?

Product appearance may vary slightly depending on your device, screen settings, lighting, and other display conditions.

Business Information

Is Iconic Abode a registered business?

Yes. Iconic Abode is operated by JS Trading Stores Ltd., registered in England and Wales under Company Registration Number 15906466.

What are your business hours?

Our business hours are:

Monday – Friday | 09:00 AM – 05:00 PM (GMT+00:00) (London)

How can I get help with my order?

Our customer support team can assist with questions regarding products, orders, delivery, returns, exchanges, and other general enquiries.